Heated Neck Massager

4D KNEADING MASSAGE TO RELAX YOUR NECK AND SHOULDERS: The Shiatsu Neck and Back Massager provides 4D kneading massage, bringing you a comfortable massage experience and relieving neck muscle tension. The upper massage head imitates the physiological arc of the palm when grasping, fully wrapping the cervical spine. The lower massage head imitates the human thumb to push the shoulders and back.
SOOTHING HEAT FOR COMFORT: The neck and shoulder massager provides soothing warmth to help you relax. Two adjustable heating levels are available. The dual-zone heat system adheres closely to the skin, providing a warming effect. The dual-zone heat conduction technology system simulates the palm-of-the-hand heat and adheres tightly to the neck, preventing alternating heat and cold.
CORDLESS DEISGN FOR EASY USE: The neck massager easy to use. This shoulder massager can be used for about 70 minutes on a single charge. It uses space compression technology to improve internal space utilization. The components are more tightly fitted, which makes the power stronger. The pressure sensing technology makes the massager more powerful.
USER-FRIENDLY DESIGN: Neck shoulder massage pillow has 2 wearing options for choosing: handheld or wearing with the straps, making it suitable for various use situation. This neck massager is lightweight, and it has compact design.
GREAT GIFT CHOICE: Shiatsu neck back massager with heat is great gift for friends and family, perfect gift for men and women.
Smooth operation of the product: First of all, the product should be placed in the massage area, take the massage neck as an example, put the product on the shoulder, after the smooth placement, pull the buckle to the back and plug in, at the same time long press the power button for 3 seconds to start the product, short press the power button to switch the massage mode.
Warning: The product cannot be charged while working, need to wait for the end of charging to start. The charging work of the product will lead to a short and suspended working time. Secondly, the product will be automatically suspended after a cycle of 15 minutes under normal conditions, which is to reduce the possibility of low temperature scams or discomfort caused by excessive massage. If the product continues to work, long press the power button again to start the product.

At Hoormus, we aim to provide fast, reliable, and convenient shipping for all our customers.

Order Processing Time

All orders are processed within 1–2 business days after confirmation. Orders are not shipped on weekends or public holidays.

Shipping Time

Once dispatched, orders are delivered within 2 to 3 business days, depending on your location and courier service availability.

Shipping Charges

Shipping charges (if applicable) are clearly shown at checkout before placing your order.

Cash on Delivery (COD)

Hoormus proudly offers Cash on Delivery (COD) as a payment option. Customers can pay in cash at the time of delivery. Please ensure someone is available to receive and pay for the order upon delivery.

Order Tracking

After shipment, tracking details will be sent via email or SMS so you can follow your order status.

Delivery Delays

Delivery times may vary due to weather conditions, courier delays, or other unforeseen circumstances. Hoormus is not responsible for delays beyond our control.

Incorrect Address

Customers are responsible for providing accurate shipping details. Hoormus will not be liable for failed deliveries due to incorrect address information.

Damaged or Lost Packages

If your order is damaged or lost in transit, contact us immediately and we will assist you as quickly as possible.

📧 Contact Us:
For any shipping-related inquiries, please email us at usmanarif888999@gmail.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at usmanarif888999@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at usmanarif888999@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at usmanarif888999@gmail.com.